FAQs

The Frequently Asked Questions (FAQ) section is designed to display common questions and their answers, helping customers quickly find the information they need and reducing repetitive customer service inquiries. This section can display multiple questions and answers in a clear, organized manner, and provides primary and secondary action buttons to enhance the customer experience.

Configuration Options

1. Color Scheme

   • Color Scheme

     • Purpose: Choose the overall color scheme for the section to ensure consistency with the website’s design style.

2. Title

   • Title

     • Purpose: Add a title for the FAQ section, such as “Frequently Asked Questions.”

   • Description

     • Purpose: Add a brief description to help users understand the purpose or content of this section.

3. Content Settings

   • Open First FAQ Item

     • Purpose: Check this option to have the first FAQ item expanded by default when the page loads.

   • Show Order Numbers

     • Purpose: Check this option to display order numbers for each FAQ item, making it easier for users to identify and reference questions.

4. Primary Button

   • Icon

     • Purpose: Choose an icon for the primary button, such as “Chat” or another suitable icon.

   • Button Text

     • Purpose: Set the text for the primary button, such as “Contact Us.” Leave this field empty to hide the primary button if not needed.

   • Button Link

     • Purpose: Add a link or search path for the button, so customers are directed to the relevant page when clicked.

5. Secondary Button

   • Icon

     • Purpose: Choose an icon for the secondary button, such as “Phone” or another suitable icon.

   • Button Text

     • Purpose: Set the text for the secondary button, such as “Call Us.” Leave this field empty to hide the secondary button if not needed.

   • Button Link

     • Purpose: Add a link or search path for the button, so customers are directed to the relevant page when clicked.

Unit Block Settings

• Question:Purpose: Enter the text for each frequently asked question, such as “How can I contact customer support?”

• Answer:Purpose: Provide detailed answers to the questions, ensuring the content is clear and accurate.

• Page Content:Purpose: Display content from the selected page, which takes priority over the answer input field.

The FAQ page can significantly improve search engine rankings by covering more keywords, enhancing page authority, improving user experience and page dwell time, and increasing internal links.

Usage Suggestions

• Use natural long-tail keywords.

• Focus on user search intent.

• Use clear and concise titles.

• Regularly update content.

• Add internal links.

Common Issues

• FAQ Items Not Expanding:Solution: Ensure the “Open First FAQ Item” option is correctly configured and check if JavaScript is running properly.

• Button Links Not Working:Solution: Verify that the correct link or search path is entered in the button link fields.