FAQs

General

How to disable the mosaic animation effect when loading images

To disable the lazy-loading effect for images, simply turn off Enable Image Lazy Loading in the Animations section of Theme settings.

Animations

Does the Ascent theme support custom badges?

We provide badges for Sold Out, Sale, Pre-order, New Arrival, Gift, and Limited Edition. You can customize the badge text by modifying the theme's default content.

If you want to add other custom badges, please contact us, and our technical team will assist you.

Support Policy

How to change the background color of a page

You can control the background color, text color, and button color of the entire page by adjusting Scheme 1 in the Colors settings under Theme settings.

How to Add Custom Payment Icons

If you are using a third-party payment service (e.g., Airwallex), Shopify will not automatically display the payment method icons. You need to manually add these icons by modifying the code. Detailed steps can be found Custom Payment Icons

How to Handle Third-Party Plugin Element Obstruction of Mobile Menus

We can resolve the obstruction of mobile menus by third-party plugin elements by increasing the menu's z-index level. Mobile Menu Obstruction by Third-Party Plugins

Why the filter on the collection page is not working?

Shopify limits filtering when a collection contains more than 5,000 products. We recommend splitting the large collection into smaller collections and distributing the products across them.

Header

How to prevent dropdown menu links from redirecting to a new page

To disable link redirection for dropdown or Mega menus, you can set the link to "/" or select the homepage as the link.

How to Remove the Underline from a Transparent Header

You can find the "Hide bottom line" option under "Header" > "Transparent header settings." Simply uncheck it to remove the underline.

Footer

How to remove the "Powered by Shopify" text in the footer

• Log in to your Shopify Admin: Use your admin account to log in to your Shopify Admin.

• Go to Theme Settings: In the sidebar menu, navigate to Online Store > Themes.

• Access Theme Editor: Under the Current Theme section, click Actions > Edit default theme content.

  
• Search for "Powered by Shopify": Use the search bar at the top to type "Powered by Shopify", and locate the corresponding text field.

• Delete the Text: Clear the text field or replace it with a space to remove the "Powered by Shopify" label.

• Save Changes: Click the Save button in the upper-right corner to apply the changes.

Product

How to display category metafield data on the product page

Turn on the Show category metafield table on the product template page, and the category metafield data will be displayed automatically.

How to display custom metafield data on the product page

Add a block: Custom Attribute, then select Dynamic Source for the content and choose the custom meta field to display.

How to display a product size chart using custom metafields

Add a Popup block, then set the content to either text or an image, select the dynamic source, and choose the created size chart metafield.

Size Chart

How to display color samples and image samples for variants

To enhance the shopping experience, you can display color and image samples for product variants, allowing customers to visualize options more effectively.

For more details, please refer to Variant Samples

How to Add Complementary Products

Use the Shopify Search & Discovery app to add complementary products and enhance the customer shopping experience. For detailed steps, see Complementary Products

How to Display Related Products

Add a related products section to the product page to showcase related items. For details, see Related Products

How to Create a Product A+ Page

Create an Independent and Customizable Product Page.This page will be highly flexible, supporting personalized content layouts and responsive design. For further details, please refer to Product A+ Page

How to Set Up Back-in-Stock Notifications?

You can create an automated workflow that sends a notification to subscribed customers when a product is restocked. Here’s how to set it up:

Step 1: Install the Required Apps

• Shopify Flow (for creating automation workflows)

• Seguno Email Marketing or Klaviyo (for sending email notifications)

Step 2: Create a Flow Automation

1. Go to Shopify Admin > Apps > Flow

2. Use the built-in Flow template by searching for "Send a back in stock notification"

3. Follow the setup instructions, including installing Seguno Email Marketing

4. In Seguno (or Klaviyo), create an email template for back-in-stock notifications

If the solution above does not resolve your issue, please contact us.

Support Policy