# Refund Policy Thank you for your interest in and support of our theme templates! Before making a purchase, we encourage you to carefully review the theme demo, feature descriptions, and documentation to ensure it meets your needs. As per Shopify’s Terms of Service and our policy, **all theme template sales are final**, and **refunds are not available**. This is due to the copyright licensing and the nature of digital products. We are committed to ensuring your satisfaction. If you encounter any issues or need assistance, please feel free to reach out to our support team. We will do our best to provide technical support and guidance to help you use the theme successfully. Thank you for your understanding and support! ### **Contact Us:** If you have any questions or need assistance, please contact our support team: * **Email**: * **Support Hours**: Monday to Friday, 9:00 AM - 6:00 PM （HK TIME） --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://en-ascent.webvista.studio/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.